Clinic Policies

Patient Rights

We provide equal care to all patients regardless of age, race, physical ability or attributes, religion, sexual orientation, gender identity or gender expression.

Confidentiality

All staff are informed on issues of confidentiality, and exercise care in ensuring patient confidentiality. All patients have the right to confidentiality. A patient’s medical information cannot be released to family members or friends without the verbal or written consent of the patient. We are unable to release information to a third party (ie. law offices, insurance companies), without signed authorization from a patient.

Zero Tolerance for Abuse to Our Staff

We provide a harassment free environment for patients and staff. Any behaviour considered harassment will not be tolerated. This includes, but is not limited to, offensive language, intimidation, physical assaults, or aggressive behaviour.

Appointments

We strive to see patients on time. To help ensure this policy can be true, we request patients arrive on time. If you arrive late to your appointment, you may not be seen and marked as a no show.

Cancellations

We require at least 24 hours notice if you need to cancel or change your appointment. All no shows and same day cancellations/changes are subject to a no-show fee:

No show fee for new consults: $150
No show fee for follow ups: $100

Uninsured Services

Certain services are not be covered by the Medical Services Plan (MSP). Please refer to the Doctors of BC link for a list of uninsured services and the associated fees: https://www.doctorsofbc.ca/sites/default/files/uninsured_services1apr2024.pdf