Clinic Policies

Patient Rights

We are committed to providing respectful, inclusive care to all patients, regardless of age, race, physical ability, religion, sexual orientation, gender identity, or gender expression.

Confidentiality

Your privacy is very important to us. All staff are trained to maintain strict confidentiality. Your medical information will not be shared with family members, friends, or third parties (such as insurance companies or legal offices) without your verbal or written consent.

Respectful Environment

We are committed to maintaining a safe and respectful environment for both patients and staff.

We have a zero-tolerance policy for harassment or abusive behaviour. This includes offensive language, intimidation, threats, or physical aggression. Patients who engage in this behaviour will be asked to leave the clinic.

Arriving On Time

Our clinic typically runs on time. Plan to arrive 10-15 minutes before your appointment time to allow yourself to find parking.

If you arrive late, your visit will be shortened to accommodate other patients with appointments.

If you arrive very late, you will not be seen and will be marked as a no show.

Cancellations and No Shows

When you book an appointment, this time is specifically reserved for you. There are long wait times and difficulty accessing rheumatology care. Taking an appointment space and not attending it affects everyone waiting for care.

We require at least 24 hours’ notice to cancel or reschedule your appointment. If you do not attend your appointment, you will marked as a no show.

The no show fee is $150 for new consults and $100 for follow ups.

If you miss more than one appointment, future appointments will not be offered.

Uninsured Services

Some services are not covered by the Medical Services Plan (MSP). For a list of uninsured services and associated fees, please refer to the Doctors of BC page here